Your privacy matters to us. This page explains exactly what personal data ace pro collects from Filipino players, how we use it, and the rights you have over your own information. We keep things straightforward so you always know where you stand.
When you register an account with ace pro, we collect the personal information you provide directly, including your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information such as your preferred payment method and transaction history, which is necessary to process deposits and withdrawals in Philippine pesos.During your use of the platform, we automatically collect technical data such as your IP address, device type, browser version, and session activity logs. This technical information helps us maintain platform security, detect unusual account behaviour, and ensure a stable gaming experience for all Filipino players. We may also collect information about the games you play, the bets you place, and the frequency of your sessions in order to monitor responsible gaming compliance and personalise your experience. All data collection is carried out in accordance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012, and we only collect information that is genuinely necessary for the purposes described in this policy.
The personal data we collect is used primarily to create and manage your player account, verify your identity, process financial transactions, and deliver the gaming and sports betting services available on the ace pro platform. We use your contact details to send you important account notifications, security alerts, and updates about changes to our Terms and Conditions or this Privacy Policy. Your transaction and gameplay data is used internally to detect fraud, prevent money laundering, and comply with our obligations under Philippine gaming regulations. We do not sell, rent, or share your personal information with third-party advertisers or marketing companies without your explicit consent. Where we engage trusted third-party service providers — such as payment processors or identity verification partners — to assist in delivering our services, those providers are contractually bound to handle your data securely and only for the specific purpose for which it was shared. We may also use aggregated, anonymised data for internal analytics and platform improvement, but this data cannot be used to identify you personally.
As a player based in the Philippines, you have specific rights over your personal data under the Data Privacy Act of 2012, and ace pro is committed to honouring those rights in full. You have the right to access a copy of the personal data we hold about you at any time by submitting a request to our support team at [email protected]. If any of your personal information is inaccurate or out of date, you have the right to request a correction, and we will update our records promptly upon verification. You may also request the deletion of your personal data, subject to any legal or regulatory retention requirements that prevent us from erasing certain records immediately. If you believe your data has been processed in a manner that violates your rights or applicable law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We will respond to all data rights requests within a reasonable timeframe and will keep you informed of the progress of your request throughout the process.
ace pro applies industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. All data transmitted between your device and our platform is encrypted using secure protocols, and access to personal data within our organisation is restricted to authorised personnel who require it to perform their duties. We conduct regular security reviews and update our systems to address emerging threats, ensuring that your information remains protected at all times. Your personal data is retained for as long as your account remains active and for a further period as required by Philippine law and gaming regulations after account closure. When data is no longer required and no legal obligation prevents its deletion, we securely destroy it in accordance with our internal data retention schedule. If you have any concerns about the security of your personal data or wish to report a suspected breach, please contact our support team immediately at [email protected] so we can investigate and respond without delay.
Our support team is ready to help Filipino players with any data privacy questions, account access requests, or concerns about how your information is handled on the platform.